1. Thank you for choosing Print Club for your graphics, printing and sign needs. With over 40 years of experience in the printing and graphics industry, and 25 years of typesetting and desktop publishing, you’re assured of a quality product. We take pride in the work we do and stand by our services. Should you have quality concerns or are dissatisfied with our product, please contact us ASAP. After 5 business days, we assume you are satisified with your completed project.

2. Everything we do is custom work that only one client can use. All services and goods are purchased cash and carry.

3. Price quotes are based on the customer providing print/camera ready copy, PDF files are preferred.

4. This contract is effective on the date of payment received for the services being purchased. Prepayment is required for all first time customers and custom projects before work can start.

5. Our pricing is based on the cost of materials involved, lead time, labor needed and being reproduced on a regular production schedule, from the time of proof approval.

6. If we see a problem with the artwork you supplied, we will either call or e-mail you. Otherwise, expect to hear from us once your job is completed.

7. Your order will be scheduled and processed in the order received. We try and complete most jobs within 5 business days. Our graphics services require a few days extra, and so do more complex reproduction processes, large jobs and finishing services required.

8. If you use our graphic services, we will provide you, the customer with a proof to review and check for errors. At this time, errors in copy are corrected for free. Changes to artwork is billable. The customer is responsible for proofing and checking all artwork for errors. Once the customer approves the proof, no further changes can be made.

9. If minor changes to artwork are needed and not estimated before-hand, the customer may incur a small graphic charge to cover our labor and expertise to correct the file and proceed with reproduction without the delay of proofing.

10. Requesting additional changes and proofs are billable at a minimum rate of $10.00 for each proof, or our hourly rate mentioned below. Therefore, it is extremely important that the customer’s draft copy to us, and instructions be clearly understood.

11. Normal charges for desktop publishing, typesetting, typing, ocr, page layout, scanning, color conversion, image adjustment or modifying artwork requiring our labor and/or expertise is billable to the customer at the rate of $80.00 per hour. Including but not limited to additional changes to artwork, and additional proofs, either hard copy or PDF files, E-mails and extended consultations.

12. Bindery and finishing services can be quoted in advance, or estimated at $40.00 per hour.

13. Unless you, the customer, has requested our optional computer graphics services, and prepaid the initial estimated amount shown on the front of this contract, and all other incurred graphic costs, at the time of placing the order for printing services, any artwork, logo, design or computer file created by us remains our property, including copyrights to reproduce or publish in any manner. Any request for files will be billed back to the customer to cover the cost of our graphic design time spent. Upon payment for graphic work, it becomes a “work for hire” and copyright transfers to the customer, exclusive of other copyrights that may be held by others.

14. For current customers with a history of paying their bill promptly, repeat orders will be billed at the time of completion.

15. A delinquency charge of .167% which is a annual rate of 20% will be added to all past due amounts (30 days from completion). Print Club is not in the business of offering credit, or providing our services for free.

16. Assembly bill number 1226 will be applied to all returned checks.

17. The customer agrees to pay all collection costs, and reasonable attorney’s fees in any collection suit.

18. No refunds will be given on graphics work performed by us, or on materials used.

19. We will hold customer stock, or completed jobs no longer than six months. If you fail to pickup within this period we will dispose of material.

20. In any event, if the customer fails to communicate with us after receiving a proof(s), or request for balance of payment, we reserve the right of holding the job for a period of 90 days. After which time we will consider the job completed and closed.

21. We prefer that you communicate with us through E-mail when requesting changes to text copy. This reduces the amount of time it takes to re-type your text, as we can cut and paste from your E-mail, saving you money.